Hello my dear friends,

I am back! I know I haven't been blogging often again. You must be thinking, 'Did she abandon her blog again..?' LOL.
No I have not abandon my blog. Just that I haven't got the brain juice to jot anything down. These few weeks I had been very busy with projects after projects, juggling as many as 3 concurrently. I sometimes am so amazed that I could do that. Must be God's grace and guidance. =)

I was away for the past 10 days in Gold Coast attending and supporting Anthony Robbins' Date With Destiny. I was not really looking forward to going one week before departure. There was so much work to do for NAC and WIMS. I just couldn't let go. I now understand why Veronica didn't approve my leave. I couldn't bear to leave for Sydney also.

This event is always so fruitful. Really a date with my destiny. This is the second time I am attending, but as a staff this time. Although I couldn't fully emerse myself in the program, I still had breakthrough. It was a different kind of experience. This time, I get to meet and interact with people in the managing level.

DATE WITH DESTINY - Customer Service
I learn that it is all about giving. The returns I get is so much more. Just a few more extra steps in customer service can make the customers feel so happy and grateful. Every little step counts. They all want to know who I am (I had been talking to them over the phone and ensuring they are ok and ready for the trip). It felt great to be appreciated. It makes me want to do even more for them.

At the end Day 4 of the 6-days program, we had an SR dinner party, where we invited all our SR customers to gather together. We had 4 different languages - Japanese, Indonesian, Taiwanese, Chinese - and also the rest of the English-speaking customers from UK, Singapore, Malaysia and Hong Kong. The translation was crazy! But it was interesting. It is really wonderful occasion, cos we can see that human relations have no barrier, not even the skin colour nor language.

We had so much fun that the security had to come and stop us, cos we were making too much noise. All thanks to Richard's enthusiatic screamings. LOL

I now understand why Veronica is so particular about customer service. You get all the shit, but if you can do it right, these customers can be the most loyal and your advocates! No matter how tired and challenging it may be, eventually when we get the result we want, it is all worth it. Truely amazing.

DATE WITH DESTINY - Event Support
Although I have done the supporting in the last DWD, it was not that much. Veronica thought I was not ready to take on the whole project back then. So I was only doing the registration part for the regional countries and the correspondence with Japan. That was an experience for me. I got to work with one of the elite teams in the world. Japanese are so fine and precise about their work. It makes us stay on our toes to make sure we are at the same level, if not, better.

This year, I was holding more responsibilities, especially on-site. it was a totally different experience. I learn how to work with pple, even in another place. I am grateful that Veronica give me the opportunity to let me grow. She literally did not come down to the venue through, just popping by once a while to see everything is ok, ask us out for lunch, and take us out for a short shopping spree. hehe.

Of cos I got the help from Jennifer, Steve, Lena, the China girls and the Japanese team. They were a great support to me.

I learnt how to handle flights, airport transfers, party, headset counter. At the very last day, I had to travel back alone. Was actually suppose to go back to Singapore with Richard, Veronica and Lena. But they had some urgent matters to attend to at the last minute, that they had to leave a day earlier. Initially I was afraid. Cos it is the first time I will be in a foreign country alone. But somehow I took it with stride. Thank God I have many wonderful friends. Aaron and Joseph from Taiwan were nice enough to keep me company the whole day. Till the moment I took the transfer to the airport.

Just as I thought I will be flying back alone, I found out the Indonesians are taking the same flight as me! This is so amazing. I pray for company and I got it.

Everyone was nice. There was so much love in the air. We were like a family, working hand in hand. I hope this never stops. This is what makes life worthwhile.

I look forward to the next DWD. I pray for all His guidance to make it happen.